Understanding our digital communication practices
Electronic consent (eConsent) is your agreement to receive important documents and communications from us in electronic format instead of paper. This includes loan agreements, disclosures, notices, and other legally required documents.
By providing your consent, you agree to receive the following types of communications electronically:
Electronic communications may be delivered to you through:
Documents and notices sent directly to your email address
Important alerts and notifications sent to your mobile phone
Documents available for download through our secure online portal
Notifications and documents accessible through our mobile application
To access electronic communications, you will need:
It is your responsibility to keep your contact information current with us. You must promptly notify us of any changes to your:
Failure to keep your information current may result in important communications not reaching you.
You may withdraw your consent to receive electronic communications at any time by contacting us. However, please note that:
To withdraw your electronic consent, you may:
Phone: (855) 123-4567
Email: support@certesfinancialpros.com
Send written notice to our mailing address
You have the right to request paper copies of any electronic communication. Paper copies may be subject to a reasonable fee. To request paper copies, please contact us using the information provided above.
If you experience technical difficulties accessing electronic communications, please contact our technical support team. We will work to resolve any issues and ensure you can access important documents.
We may update this Electronic Consent Disclosure from time to time. Any changes will be posted on our website, and we will notify you of significant changes through electronic communication.
For further details, please visit our Electronic Consent Disclosure page.
If you have questions about electronic consent or need assistance, please contact us:
Email: support@certesfinancialpros.com
Phone: (855) 123-4567
Hours: Monday - Friday, 8 AM - 8 PM EST