Marketing Practices

Certes Financial Pros LLC is committed to maintaining the highest standards of ethical marketing practices. We believe in transparent, honest, and respectful communication with all our customers and potential customers.

Ethical Marketing Standards

Our Marketing Principles

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Transparency

All marketing communications clearly state terms, conditions, and any limitations of our services.

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Accuracy

We ensure all information in our marketing materials is accurate, up-to-date, and verifiable.

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Respect

We respect customer privacy and preferences regarding marketing communications.

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Compliance

All marketing activities comply with applicable federal, state, and tribal regulations.

Communication Standards

Our marketing communications adhere to strict standards to ensure clarity and honesty:

Clear disclosure of loan terms, including APR ranges and fees
Honest representation of approval processes and timelines
Transparent explanation of our role as a loan connecting service
Accurate portrayal of customer experiences and testimonials
Proper identification of all marketing communications

Customer Privacy in Marketing

We respect your privacy and will only use your personal information for marketing purposes in accordance with our Privacy Policy and applicable laws.

Marketing Consent

We may contact you for marketing purposes through:

Email communications (with opt-out options)
Text messages (with your explicit consent)
Phone calls (in compliance with telemarketing regulations)
Direct mail (where permitted)

Opt-Out Options

You have the right to opt out of marketing communications at any time:

📧 Email Marketing

Click the "unsubscribe" link in any marketing email

📱 Text Messages

Reply "STOP" to any marketing text message

📞 Phone Calls

Request to be added to our Do Not Call list

✉️ Direct Mail

Contact us to remove your address from our mailing list

Third-Party Marketing

We may work with trusted third-party marketing partners to reach potential customers. All third-party marketing activities must:

Comply with our marketing standards and guidelines
Accurately represent our services and terms
Respect customer privacy and preferences
Follow all applicable laws and regulations
Provide clear identification of the marketing source

Social Media and Online Marketing

Our social media and online marketing activities follow these guidelines:

Advertising Standards

All our advertisements, whether online, print, radio, or television, meet strict standards for accuracy and compliance.

Key Standards Include:

Clear and prominent disclosure of important terms
Accurate representation of loan products and services
Compliance with Truth in Advertising regulations
Proper use of testimonials and customer reviews
Appropriate targeting to relevant audiences

Customer Feedback and Complaints

We welcome feedback about our marketing practices and take all complaints seriously:

All marketing-related complaints are investigated promptly
We work to resolve issues quickly and fairly
Feedback is used to improve our marketing practices
Customers can report concerns through multiple channels

Regulatory Compliance

Our marketing practices comply with all applicable regulations, including:

Federal Trade Commission (FTC) guidelines
Consumer Financial Protection Bureau (CFPB) regulations
Telephone Consumer Protection Act (TCPA)
CAN-SPAM Act for email marketing
State and tribal marketing regulations
Industry best practices and standards

Updates to Marketing Practices

We may update our marketing practices from time to time to reflect changes in regulations, technology, or business practices. Any significant changes will be communicated through appropriate channels.

Contact Us About Marketing

If you have questions about our marketing practices, want to opt out of marketing communications, or have a complaint, please contact us:

Email: support@certesfinancialpros.com

Phone: (855) 123-4567

Subject Line: Marketing Practices Inquiry